Refund Policy

A⁺ Academy aims to provide students with access to the learning service they purchased. This policy explains the refund conditions for the platform.

Refund window

A refund request may be submitted within 3 days of payment when one of the following applies:

• The student completed payment but did not receive access to the purchased learning content.
• The service provided does not match the learning service the student requested.

How to request a refund

Use the Contact page and provide the account email, order information and a short explanation of the issue so the academy can review the request.

Review of requests

Refund requests are reviewed against the order, granted access and the circumstances described by the student. Refund handling may depend on the payment method used for the order.

Questions

If you have a question about an order or learning access, contact A⁺ Academy before submitting a refund request so the team can first check whether the access issue can be resolved.